Simplisafe app problems. However, it is still important to identify potential sources of interference to prevent issues in the future. What Does "Device Connection Problem" Mean and How to Resolve It. I’ve deleted the app One possible issue is the smoke detector not connecting to your base station or the SimpliSafe app. Log into you SimpliSafe Account from a computer. I’ve installed, uninstalled and reinstalled on my iPhone and am still having issues: it fails at the PIN and keeps telling me to put in the PIN, which is on the base station as both master and user PIN, and I can get into the Base Station using the PIN. Just FYI, I'm a coder and I can state with confidence that this is a problem with the coding of the app. SimpliSafe advises the batteries should last anywhere between 3 and 5 years, so if you are experiencing issues sooner than this timeframe, the last step is to contact their support directly and discuss a replacement. My iPhone Simplisafe app works perfectly. 4 GHz band, not a 5 GHz band, as iPad SimpliSafe app problem. Don't worry, there won't be any disruption of service to your SimpliSafe system. Experiencing issues with the SimpliSafe app being down or not working can be inconvenient for users relying on it to monitor and control their home security system remotely. B. The signals sent by your Base Station are literally just very tiny packets of text data, so it would be easier to push through. SimpliSafe® sensors and components communicate at a lower Can't Initiate Live Stream From Within the SimpliSafe® App. The app works fine from my driveway but it does not connect a few miles from home. If you are The SimpliSafe Home Security iPhone and iPad app lets you control your SimpliSafe security system from anywhere in the world. Also, under General Settings of app at the bottom of the screen in a box, it says Replace Base Station. Any help is appreciated. There are dozens of home security systems to choose from, but the benefits that convinced me to chose SimpliSafe were: Price – SimpliSafe requires no monthly contract, unlike most companies that try to lock you in for a year or longer. Tech support said to check my permissions for the app but I can figure out what should be on or off. Install the app and create a new account if you don’t already have one. Keypad and base connect fine. To make sure you are on the latest version, in the SimpliSafe app go to ‚ò∞ Menu -> Help & Support -> Scroll to the bottom of the page. 1, SimplSafe app version: 2074. summer. you will be Hello All; I have been unable to update my SimpliSafe system as my base station will not connect to SimpliSafe. It’s intuitive: everything is exactly where you’d Unfortunately, at this time, we do not have an app available for Amazon Fire devices. SimpliSafe Connecting to SimpliSafe It looks like you may be using an ad blocker We've detected an ad blocker that is preventing SimpliSafe from displaying certain features. Learn how to navigate the app and troubleshoot app errors here. @johnb2 which version of the Base Station's firmware do you currently have installed? It should be updated to the most recent All SimpliSafe® cameras require a Wi-Fi connection to function. 1 Beta 3. It doesn't help even if you have a Get answers to your questions from fellow SimpliSafe customers. So that means the app must be running on your phone, you must be logged, and your watch must be in range for the companion app to function properly. If you’ve followed all the above steps and your SimpliSafe smart lock is still not responding, it might be time to reach out for professional help. The Gen 3 SimpliSafe® system can connect to Wi-Fi to provide an alternative connection to the monitoring centre, and slightly faster refresh times for the Mobile and Web App. Is there anyone else experiencing this problem where the wifi becomes disconnected? I really like the SimpliSafe app, but if it doesn't Hi @stuhrw,. Problem went away on it's own but is now apparently back. O. I’ve had this system for 5 years and it has always been a problem. SimpliSafe If you want to secure and monitor your home without spending a bundle or signing a long-term contract, there's a lot to like about the versatile and easy-to-use SimpliSafe Home Security System. SimpliSafe Social Team SimpliSafe The first thing that we would need to do is to make sure that your wife's SimpliSafe app is logged into the same SimpliSafe account and that she is able to view footage Did anyone from SimpliSafe ever respond to this? I had the same issue today. Time will tell if camera loss of sensitivity has resolved. Any related questions/discussions, such as issues, recommendations, reviews, comparisons, etc. My interactions with C. Arm and disarm the system, set instant notifications and keep track of everything in an up to the simplisafe app Not getting chirp alerts from motion detection by outside cameras -- including doorbell cam -- perhaps since upgrading my iOS on iPhone SE 2020 to 6. The network should also have internet connectivity and a strong signal from your base station. That "Wireless Interference Detected" warning is the biggest clue about what's going on. App & Web Portal not working. @dalemikenm @theb00m thanks for the feedback. If it disconnects, that's one thing, but to totally disappear from the Join the unofficial community where you can discuss Roborock products. Then, log in to the SimpliSafe app and tap the “Add Device” button. 2 You can quickly turn it on and adjust it to MEDIUM or HIGH using the SimpliSafe Mobile App, Web App, or Keypad. I have done all troubleshooting with SimpliSafe support, including power-cycle of base station. ; For the SimpliSafe Outdoor Camera, make sure the battery is fully charged (three lights should illuminate on the battery) and placed correctly in the camera (the metal dots and lines should align). When I click on the forgot password to send me a link through my email, I never receive the message to reset my password. arounds by setting to people only etc do not work. App won’t connect to the base for me either. Get answers to your questions from fellow SimpliSafe customers. That's definitely the Trouble Signal, indicating that there's a critical issue with the system's function that needs to be address. 0 or higher, you should A refreshed navigation is rolling out now for the SimpliSafe® app on iOS and Android. as my other outdoor camera is connected to which works without any problems. Software is up to date and phone has been restarted multiple times through the following processes. jongloden2. Remove the power plug from the Base The SimpliSafe Home Security app lets you control your SimpliSafe security system from anywhere in the world. However, if the Base Station is announcing a different sensor error, please let me know so we can troubleshoot further. 1 software. WiFi and Connection Check. Given the fact that all my network devices, including another simplisafe camera has no issues at all, I am beliving is the The live video also works 100% of the time in the Android app, for all of my cameras. The Gen 3 SimpliSafe® system can connect to Wi-Fi to provide an alternative connection to the monitoring center, and slightly faster refresh times for the Mobile and Web App . Tap Allow Cookies. Should you know of further SimpliSafe Home Security App issues or SimpliSafe Home Security App errors , you can leave a comment at the end of this post and Exactly same problem with me. The app is automatically installed when you install the SimpliSaf Back to Shop Simplisafe Account Login Skip to main content. You can rest easy knowing your property is secure. 7 has no problems. Moved outward to check the WIFI and internet connection, all fine per my speed app. mauited19. The timeline in the app showed that two living room window sensors and the back-door sensor went off. 007) on a Pixel 6 Pro and had no problems re-installing the app just now after I uninstalled it. Back to Shop Simplisafe Account Login Skip to main content. Updated For other devices or when using the Web App, you will still need to enter your password and may be prompted for 2FA or MFA authentication. I'm thinking that the problem is instead with your account, on our side. You can find the steps to do this in our Calibrating the Smart Lock article. Some Major Problems With SimpliSafe. Once I'm logged in, looks like I To turn off your AlarmAlarmAlarmalarm remotely using the App, simply go to your notifications tab; you should see a notification from the SimpliSafe app that an alarm is in progress. Run a connection check through the SimpliSafe app to assess speed and strength. Hi, Thanks to @LeeF for prompting this update. Select the three-bar menu from the top left corner of the app. The issue isn’t biometric. A number of problems, including low WiFi connections, interference, out-of-date software, and technical difficulties, can cause SimpliSafe cameras to go down. We’re seeing reports from users that say both Simplisafe mobile app and web app aren’t working at the moment. 99 for standard monitoring or $24. Your smoke detector won’t work correctly if the battery on your device is low or dead. 3 years ago. jbakunis. Their apple watch app sucks, and doesn't work well. 8 months ago. Reply. SimpliSafe’s user-friendly equipment and competitive pricing make it our top pick for home security systems. Both my iPhone and iPad are using Wi-Fi. Our dev team has been mostly focused on the phone UI (as you can see by the changes we've been making for better usability and convenience), because a vast majority of our users are on mobile phones, and the webapp already covers a lot of the functions for larger-screen users. Chat about software, monitoring plans, and permits here. App was uninstalled and re-installed. SimpliSafe app. You can learn more about it here. Ensure that your WiFi router is turned on and your Base Station is connected to a working network. 1, SimpliSafe app will no longer stayed logged in - forces me to log in each and every time I try to use it. Nord VPN and Simplisafe app both worked fine together for years. When I tap "Sign In", it takes me to the SimpliSafe Web site instead of keeping me within the app. When I arm alarm the base station tells me the system is armed, but app and simplisafe say no signal being received. HOW TO FIX IT. Had this happen a couple years ago and was sent a new base station that ended up getting stolen off porch. Download and install the Simplisafe app: Start by downloading the Simplisafe app from the App Store or Google Play Store, depending on your device’s operating system. Hi Simplisafe l noticed in the app, that the calendar when it’s expanded, the date doesn’t line up with the day of the week correctly. Access Your Device: Use the SimpliSafe mobile app or keypad to access your system. I don't really see why the chime would make a difference because all the doorbell should do is close the circuit long enough for the chime to sound once, regardless of whether it's a mechanical or a Firslty, download and install the SimpliSafe app on your mobile device. SimpliSafe Motion Sensor Stopped Working. I get a message stating the app is temporarily unavailable. I was advised that the most recent latest issue since most recent software update would resolve the doorbell issue but that is nit the case. I Simpli don't feel Half the problems seem to be the app but also seems like when they go to sleep, they get suck at getting live view. Official Solution. For specialised troubleshooting support, get in touch with SimpliSafe customer service. I have the same issue after updating the SimpliSafe app on my iPhone and iPad. If you've never done one before, here's how: 1. @worthing it's my group that I created called simplisafe security and cameras owners group and I also have simplisafe caught on camera. We are all there just to help people out with there simplisafe system and if anyone is wanting to get it and have questions. Any advice? The SimpliSafe Home Security app lets you control your SimpliSafe security system from anywhere in the world. Normally though, the Keypad should have a message in the Notification <!> section. I use Nord For Android users, go to “Settings,” then “Apps” or “Application Manager. It doesn’t have glitches and bugs. Tap the vertical dot menu from the bottom right of your browser. Sorry to hear that you've had so much trouble. Troubleshooting. simplisafe_admin. I do see people here mentioning this issue with door bell sound with the simplisafe video door bell - is that still an issue? The Outdoor Camera will issue two types of alerts when the battery is getting low: "Low battery, recharge soon" — when battery is at approximately 15% "Critical battery, camera is powering down" — when battery life is at 0% Both alerts will be communicated on the Keypad, in push notifications (if you have push notifications for warnings turned on in the app), on the Cameras All SimpliSafe® cameras require a Wi-Fi connection to function. Restart the camera after turning it off. Confirm Armed Status: Once you’ve selected your desired mode, confirm that your system is armed and ready to protect your home. Can't turn off alarm using the app. But when I use the iOS app to arm/disarm remotely, it has worked all but maybe once in the last 3 years. Adjust motion sensitivity settings in the SimpliSafe app or online portal. All of my other devices in the home work - Alexa, SingTV/Roku, myQ garage door opener, Canary, Furbo My SimpliSafe app is completely worthless if I'm unable to connect to arm, disarm the alarm and manage the video doorbell. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. 3. The issue with the iOS version of the SimpliSafe app specified in the original post, which occured in October 2022, has been RESOLVED, as of November 2022. At the bottom of the page will be listed the version I am having a similar problem. If WiFi was jammed, cell should be taking over, Update your payment method and account information by visiting the SimpliSafe Mobile or WebApp. What fixed it for me was: Settings > Safari > scroll to the bottom for "Settings For Websites" section > Content Blockers > toggle off "All Websites". Some of the troubleshooting tips on our Help Center might be able to help. Your smoke detector’s battery is low or dead. To do that, Open the SimpliSafe app (Android or iOS), tap “My Home,” and check the Lock’s status under “Lock” in the panel. These tips will enable you to fix the issue on your own, without asking for professional help. Click on Manage Account in the How can I add another account with a separate login to my one simplisafe app? We want the ability to view our fathers account/cameras through the app. Now, it might seem silly to say that we like the SimpliSafe app because it’s well-designed. I even loaded Simplisafe on a new empty PC (no virus or security programs) and the same issue occurs. Force close the SimpliSafe® Mobile App. Recently had precisely this issue in the middle of the night whilst we were away. it is located under the My System menu in the mobile app or on the Monitoring page of SimpliSafe’s web app @adazol123 We do offer the SimpliSafe app for mobile iOS and Android devices that you can download from your device's app store, but we do not have a desktop app. Hi @mdolfan, It sounds like there may have been an issue with our automated process for sending out some of those upgraded cellular modules. Apps and Login. To absorb more about any topical network outages or difficulties in your region, communicate with your internet service provider. Read our SimpliSafe Using the SimpliSafe app, check your doorbell camera’s firmware and software on a regular basis. 20. I have begun experiencin doorbell issues when the outdoor cameras were introduced around a year and a half ago. Oct 21, 2024. Contact Customer Support. Adding a camera to the SimpliSafe app is easy, and it all starts with selecting the “Devices” tab. Closing app and restarting phone didn't help. I update the app every time a new one comes out. The iPhone app using the same iOS and SimpliSafe versions works as it should. I wonder if your unit is faulty. When I select timeline the App takes me to stored videos that were taken due to motion picked up by the camera, so far so good. 2. If you’re having trouble with your SimpliSafe camera, don’t worry – our support team is here to help! Whether you’re experiencing connectivity issues or your camera is simply not It was absolutely terrifying and we had the police come. in order for the Base Station to update, it needs to be connected to WiFi - which is the very same thing that's having trouble. Then, look for the ‘+’ sign – it’s usually in the top right-hand corner of the screen. As mentioned previously, although an off button appears in the app, it does not work. 0. The SimpliSafe Home Security app lets you control your SimpliSafe security system from anywhere in the world. Monitoring Service - either the Standard or the Fast Protect Plan, includes enabling the built-in cellular connectivity. I do see a lot of reviews putting simplisafe on top due to many options, data security issue (how ring may send your info to police) . Tap the “Cameras” icon at the bottom of the SimpliSafe® mobile This will take you through the steps of clearing any errors when trying to log into the SimpliSafe mobile app using biometric authentication. Once you are logged in, all of your account info will be loaded. App is doing this on it's own. If your SimpliSafe app isn’t working, you may need to check and read error messages in the app to see if your account has been banned. If your SimpliSafe system relies on Wi-Fi connectivity and you’re I am trying to decide between Ring and Simplisafe. Put the old 2G card back in the base station, and the app works The phone app is nice and works pretty well, the only issue I has is with the app for Apple Watch not working. My cell is updated to 12. Makes me wonder if they just don’t know how? Is there any potential to install used cameras? I just bought 3 and they all say "we have detected a problem with "null camera". Add Camera to SimpliSafe App. When i go to the App and press cameras and select the doorbell camera, I am able to see the "LIVE" video without a problem. If you wish to add a camera to SimpliSafe, it’s a pretty straightforward process that you can do right from your app. Disarming Your System. Tap that button, and a screen will pop up I've had the same problem! My JavaScript was already toggled on, but that sent me down the right path. It's a help group if you will. If your SimpliSafe Smoke Detector isn’t working, one of the following is most likely the issue: 1. SimpliSafe Social Team SimpliSafe Home Security Most SimpliSafe camera issues stem from a poor Wi-Fi connection:. iOS iPhone 8 - SimpliSafe app (just updated today Jun 4th) When opening my camera's live feed I get a blank black video feed (but do hear audio). The SimpliSafe® app is the other kind, which is more of a companion to the SimpliSafe® app on your phone. When encountering such problems, it is essential to check for any technical glitches or server Some Major Problems With SimpliSafe. SS3 Is being armed in home mode by the SimpliSafe app. Bohdi. Our engineering team rolled out a hotfix to resolve this issue. The monthly costs are low ($14. Moto G5 plus Consumer Cellular service. Ensure a stable WiFi connection. I do have Monitoring service (standard). Outdated firmware or If you’re experiencing issues with your SimpliSafe security system, one of the first steps you should try is to reboot the base station. Ensure it’s After closing the browser, I relaunched the SimpliSafe app and was able to bring up the keyboard and enter the PIN. In the SimpliSafe® mobile app, navigate to the My System gear on the bottom of the screen. Experiencing issues with the SimpliSafe website being down or not working can be concerning for users trying to access their You can quickly turn it on and adjust it to MEDIUM or HIGH using the SimpliSafe Mobile App, Web App, or Keypad. If you have a key fob, simply press the “Off” button to deactivate the alarm. It would also be useful to know the version of the SimpliSafe app currently on your device. Choose Account Settings. 0. I’m having the same problems , there’s not even an option to add the bell box on the app . On your device, update the SimpliSafe app to the most recent version. In SimpliSafe settings, enable integration with Apple HomeKit. Tried power cycling, unplugging base station, upgrading firmware both from the keypad as well as the app and the firmware updates keep appearing. SimpliSafe ranks No. The same Dev Beta Program your development team participates in so we’ve all known about this issue since June. Basically, it is stuck in a loop. The APP would not allow me to arm or disarm the system over cellular network. Same issues remain. Remove the battery from the camera and charge it with the usb charging cord that came included with your The SimpliSafe app is fairly bare-bones compared to its major competitors, but if you don’t want all the bells and whistles, it’s a dependable app for a high-quality and affordable DIY security system. Phone is a Samsung Galaxy S22 Ultra. Already both mobile phone and c This change can be made in the SimpliSafe Web App by taking the following steps: Log into your account at webapp. By implementing these steps, you can effectively resolve the problem of SimpliSafe doorbell notifications not functioning on your smartphone. The My System panel is now a tab at the bottom of the screen, alongside Cameras, Timeline, and the Overview page. Wednesday, February 26th, 2020 9:25 PM. Any chance of you (SimpliSafe) allowing it to be changed in the app? I am having the same issue. I have done everything they requested, including reloading windows. They won't load now, since about Friday. Log in using your username (email address) and password. I am having the identical problems to the issues you mentioned in your post. Mozilla Firefox. SimpliSafe Doorbell Keeps Going Offline All that aside, as security experts, we have to sayif SimpliSafe doesn’t offer the best app in the industry, it’s definitely at least in the conversation. Add the doorbell to your Simplisafe account: Open the Simplisafe app and navigate to the Devices or Add App. Mine has more than I can't believe we don't have access to our cameras even on a local level when their app goes down. ” It's pretty obvious that the app has some kind of issue but I guess they would rather sell you more equipment. To do this, open the mobile app on your phone or tablet and pull down from the top of the Camera’s tab to refresh the information presented. App Specific Help and Guides. You can manage Biometric Authentication at any time on the SimpliSafe® App. We've had an issue come up with our phone apps and being able to monitor from them. The equipment connected to the base system on the first try without any issues. If you're still having trouble, there may be an account-side issue that we'll need to investigate. You can even watch and capture live video if you have a SimpliSafe camera. "Unfortunately, SimpliSafe has Stopped" I spoke with Support yesterday. The self-monitored camera plan and the Fast Protect plan also let us view our recordings and set up smart platform integrations. Moved the keypad about 6 inches and from then on no issues. david_brooks. Some customers have reported issues with the setup process, however, including difficulties with connecting the devices to the base station or with the mobile app. 6 Messages. Unacceptable since I cannot access my doorbell cam or back house cam when I get an alert without going through lengthy process of logging in. Here's the fix, from SimpliSafe's social media support team: >> This might really be part of a known issue that resulted from a recent firmware update. Community. This started to occur right after cancelling the Simplisafe monthly subscription. Other cameras have no issues, notifications come through fine. That could be a phone call triggered, a text message, a light turned on, a Google Drive document created, your Roombas started – you get the idea. Surely you folks saw this coming. Once you get to the My System tab, you’ll have access to all of the settings for a given protected location. When I arm alarm the base The SimpliSafe camera setup includes connecting the camera to a WiFi network and modifying its functionality to suit your requirements. cornholio. I have gone around and around with Simplisafe Tech support. Take a look at some reports: @SimpliSafe so any one going to answer your contact # tonight? I’m having the exact same problem. I was told they did not know what the problem is and said they would send another Doorbell. 4 in our Best Home Security Systems rating, dropping three spots from the previous year. Set the camera up once more after resetting it to factory defaults. I can certainly re-install the camera, but I should not have to and this should definitely not be happening. When trying to download a video after an event such as System Disarmed, the app crashes when you select the "up arrow" at the bottom right of the video screen. Verify whether any outages or problems with SimpliSafe services have been reported. SimpliSafe Smart Lock Not Responding Video guide . Disconnect your router and plug it back for restarting process. From there you can log into your account and view it. Updated on . Go to Site Permissions. But what can you do specifically at SimpliSafe Home Security App so that it will work in the SimpliSafe Home Security App Problems with iOS 14. At the time of today's update to this review The Simplisafe Home Security System is much simpler than lets on, as installing and using it either physically or via the app is straightforward and intuitive. 4293. @paul191282 I have found the same problem . Test was successful, however I can now no longer arm or disarm the system with the SimpliSafe app. If the Our mobile app lost connection with base station while we were on vacation. in the SimpliSafe app go to ‚ò∞ Menu -> Help & Support -> Scroll to the bottom of the page. 4K Messages. If you are experiencing similar issues, we strongly suggest updating to the latest version of the SimpliSafe app from the app store. This is on a Samsung Galaxy S9. As this issue was resolved shortly on Friday, any customers who are having issues should contact our Support Team to troubleshoot their specific issues. Regarding warning notifications: WiFi Disconnected and Wireless Interference Detected (for radio jamming) are two separate warnings. The SimpliSafe app will appear on your Apple Hi @tundrapilot,. With almost every app, it is more than annoying if it always crashes. Outside Cameras recording and motion THIS IS A SIMPLISAFE APP ISSUE! FIX IT! To find the SimpliSafe app version, navigate to: Settings > General > iPhone Storage > SimpliSafe (it's the number under the title) And like I asked office_2a35e6, do you know if you have an AdBlock app, or maybe have disabled cookies on your browser? Same problem I believe on my app, but I am not able to see live video feeds from web either now. Now I am wondering if this issue is related to the SimpliSafe data server capacity. I suspect it's a bug in the web app, probably a race condition. The SimpliSafe app will help you stay connected to your home, even when you’re away. Replaced all three outdoor cameras. Just to give you some background, I’ve been a SimpliSafe customer for probably 5 years; I’ve had both the 2nd gen and 3rd gen systems, at a total of 4 different locations, and have never had any real issues with SimpliSafe. It would be great if SimpliSafe allowed for multiple users to have access. Step 2: Use the in-app connection check to test your network connectivity. 5. The APP would not function on battery backup to arm or disarm system during recent power outage. If you are having trouble getting your wife's phone logged into your account, you may need to contact our Support Team at 1-800-297-1605. When encountering such problems, it is essential to check for any technical glitches or network-related issues that might be affecting the app's functionality. Once the SimpliSafe app is on your phone, open it. Is the website down? Log-in not working? Here you see what is going on. This simple process can often resolve If you’re still having trouble after a router reboot, we’d recommend using the Connection Check Tool found within the SimpliSafe® Mobile App to further analyse your network connectivity. 1) as well Get answers to your questions from fellow SimpliSafe customers. Simplisafe, the Boston based wireless home security system company, is reportedly having a service outage of sorts at the moment. This is due to your While SimpliSafe cameras provide homeowners with a practical means of keeping an eye on their homes, they are not immune to typical difficulties such as poor video quality, offline camera status, connectivity issues, and motion detection problems. Login. Account & Billing. Please note that SimpliSafe systems and cameras require 2. Base station is maybe 30 The app for ios has changed the sound for camera motion notifications. The SimpliSafe Home Security iPhone and iPad app lets you control your SimpliSafe security system from anywhere in the world. SIM swapping is becoming too large of a problem and until/if 3rd party alternatives are available, I won't be using 2FA with Simplisafe. This will help troubleshoot your camera’s connection and provide steps to improve it. Using Your System. Friday, October 20th, 2023 7:37 PM. You can find this by navigating to the Camera tab at the bottom of the mobile app, and then selecting the Gear Icon for Camera Settings in the upper right corner. Since changing providers or phones can get expensive I am hoping it's a setting problem someone here has seen. Monitoring plans range from free to $79. Product Support. That made the reCaptcha appear after I force quit/reloaded SimpliSafe app. 1 SimpliSafe But you've also already tried disconnecting and reconnecting your WiFi, and it looks like that was successful. We typically see You’ll be able to control your system through the SimpliSafe® app, and the system will continue to report to monitoring for alarms. To setup the SimpliSafe camera, you can use the SimpliSafe mobile app, which is dedicated only to the SimpliSafe products. Also can't refresh devices. I think the problem is with the APP. Lifestyle. The problem for you here is that since your Original SimpliSafe doesn't have WiFi, it can only connect to the app with that cellular connection. Connecting Get help from experts, 24/7. Make sure the power source is steady, assess the WiFi signal, update the firmware on the cameras, get rid of interference, and restart the devices. Read More. Once on this page, select the camera you are having trouble with and then scroll down to select Connection I have also replaced the following equipment with the direction and assistance of a Simplisafe tech: Replaced the base station. Your Keypad could not connect to the SimpliSafe app without a working internet connection. the sound is now “rebound” i believe, which I never hear, so it makes the notification useless. As a professional web and app developer myself I can personally say that adding a custom sort feature to this list is. Service technicians: Good Logging into SimpliSafe App Apps and Login. The problem happens on multiple computers, with multiple browsers. How do I Change my Monitoring Plan? App Error: You Have Exceeded The Maximum Number of Phone Messages Per Hour. System shows up after setup or re-setup then disappears after a little while. Any update to this rather big problem? I have one system I update via the app and a browser and I have two systems I update via the USB device and now I'm stranded. Using a Business Address With SimpliSafe® App Error: You Have Exceeded The Maximum Number of Phone Messages Per Hour How To Set Up, Change, or Remove A Duress PIN Some apps can be installed into the watch itself so that it can operate independently. If you go to the App Store and update the SimpliSafe mobile app to version 2200. I tried all the suggestion below for connecting with my PC to web page, My account page does not have the little person in upper right, it has manage account on upper left. To test if it's a problem with the QR code, the first thing I would recommend is to see if it is a valid QR code. Plus, there’s very little Just to give you some background, I’ve been a SimpliSafe customer for probably 5 years; I’ve had both the 2nd gen and 3rd gen systems, at a total of 4 different locations, and have never had any real issues with SimpliSafe. And you've tried logging into the SimpliSafe app on at least two different devices - so it's not an app version or a login issue. Community Admin • 3. If you have problems using SimpliSafe Home Security App since iOS 14, the following measures can be helpful in most cases to resolve the issues and errors. 44 Messages. 19. I feel like we've had drastically different experiences. If you need to If you are encountering this error, it’s likely due to cookies being blocked on your phone or tablets default browser. A Base Station Reset should resolve it. No help at all. Replies. If your doorbell has disconnected from Wi-Fi, try reactivating your Wi-Fi and pairing the doorbell again. On the SimpliSafe Mobile App, follow these steps . com; Click Monitoring on the navigation bar on the left hand side of the screen; Scroll to the bottom of the page where you will see the Time Zone option; Click the drop down arrow to select your location's time zone Same problem here. App has been updated. ; here we have The issue with the iOS version of the SimpliSafe app specified in the original post, which occured in October 2022, has been RESOLVED, as of November 2022. com. johnb2. You can access the tool in the SimpliSafe app, under Menu > My System > Camera Settings > [your camera The SimpliSafe Home Security app lets you control your SimpliSafe security system from anywhere in the world. The problem occurs only in the web app. Our Support team would be happy to help! Like. I'm not getting regular updates anymore through the SimpliSafe app. At the bottom of the page will be listed the version number (the latest ends in 63. Updated on. Next, remove the biometric token from the SimpliSafe® App MFA Settings using the steps Wi-Fi works perfectly in house and with SimpliSafe cameras, but system keeps falling off base station. ” Scroll to “Entry Sensor Chime. Same issues here. Reset Doorbell Settings After Simplisafe performed their most current base update, I have not been able to live view my outdoor cameras at all. Open the SimpliSafe® app on your phone or tablet. 16. This happens all the time and it will randomly fix itself. simplisafe. Our home experts tested SimpliSafe's home security system, reviewing everything from installation to performance, package pricing and more. ; here we have provided you a detailed guide on how to solve the problem I agree that the problem is with the App. 1 Message. 10. 2 years ago. To fix this issue, you will need to allow cookies on your device by If your SimpliSafe Base Station isn’t connecting to the SimpliSafe App, one of the following could be the issue: No or unstable internet connection. I logged out of account and logged back in. troubleshoot an issue. And you might also want to check that notifications aren't CONNECTION ERROR. WHAT IT MEANS If your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Additionally, it would be beneficial if the system was compatible with Apple HomeKit for better smart home integration. If you want to look at your account using a desktop, you can use your browser of choice and head over to webapp. I reported this issue months ago in the early days of iOS 16 Dev Beta Program. Establish routines, such as having your system arm itself automatically when you leave the house or getting alerts when a In the case of SimpliSafe Home Security App problems the developer team SimpliSafe Inc ensures that the app does not always disappear or restart on its own. The SimpliSafe app, which worked with every plan including the free plan, was where we armed and disarmed the system, live-streamed footage, and got alerts. So unless you are subscribed, you won't be able to take advantage to any of the Wife's iPhone 8 with iOS 5. You can turn off the Alarm from Some Android users may receive an error message reading "Your connection is not private" when trying to log in to the SimpliSafe mobile app. Experiencing issues with the SimpliSafe website being down or not working can be concerning for users trying to access their accounts or manage their home security system online. After long call with US Simplisafe and UK Simplisafe, I have found that the bell box is not compatible with US Simplisafe base station. Learn how to navigate the app and This will help troubleshoot your camera’s connection and provide steps to improve it. We have our home obviously on our phone Back to Shop Simplisafe Account Login Skip to main content. . 4. Hi, the email instructed us to get our systems on the wi-fi, so I when I tried to do that, the WiFi network page in the app looks pretty broken so I can't tap behind the header and doesn't show my network anywhere, what's the issue here? This is using an iPhone 12 Pro, app is up to date and phone has been reset multiple times. Try to rejoin the camera to your Wi-Fi network by going to the One significant limitation of the system is that the app only allows one user, which is inconvenient. When the calendar is not expanded it displays correctly. Any chance of you (SimpliSafe) allowing it to be changed in the app? I get the Blinking white light, go to the App on mobile device select My SimpliCam and when I select the Doorbell our a camera I get the message. In the Best Self-Monitored category, SimpliSafe ranks a bit higher, coming in at No. Here are just some of them: Location Settings - for To turn off a SimpliSafe alarm, you can either enter your 4-digit PIN code on the keypad or use the SimpliSafe app on your smartphone to disarm the system. If you look at the Keypad or SimpliSafe mobile app, it will tell you which sensor has a low battery that needs to be changed. Views. My cameras are not showing up in the app, if I get a notification I can view it live but once I go back to the camera screen they are not there. Update the Smart Lock’s Firmware We track these errors automatically, but if the problem persists feel free to contact us. Keypad is connected to Wi-Fi but base station stated no signal. Select “My System” from the bottom navigation bar. If you had previously set up your camera, but find it is no longer connected to your network, we recommend running the Connection Check Tool in the SimpliSafe® mobile app. As far as 2FA using the good old industry standard of texts, I avoid them like the plague, opting for 3rd party apps like Google Authenticator and use them when available. @harp6625 Are you noticing this while using the SimpliSafe mobile app on an iOS device? We recently identified an issue with the iOS app where timestamps in the timeline were getting cut off. 99 a month. SimpliSafe devices can stop working due to various reasons, including battery issues, base station distance, app problems, poor Wi-Fi connectivity, etc. Is SimpliSafe Home Security App not working? down or has issues? We have made it super easy to fix Sensors in the SimpliSafe® system will issue a “Not Responding” error when they fail to check in with the Base Station for more than 24 hours. Example: Amazon made a delivery, no notification BUT there is a video on the timeline. emily_s. We have forwarded your desire for an Amazon Fire app to our dev team. We had simplisafe dispatch the police because we were terrified (we’ve had this system for almost two years and it has never gone off before). SimpliSafe Social Team SimpliSafe Home Security These apps essentially act like a glue between services, so you can set it up to where if your SimpliSafe alarm goes off, then some other service is called. What build, exactly, are you running? If the SimpliSafe app is currently downloaded on your device, it may help to remove it and try downloading it again. But if you are seeing that warning message often, there might be a problem with the stability of your WiFi network. Download and install the SimpliSafe app on your iPhone. After checking using our cameras I was happy there was no issue and tried to stop the alarm via the app. ) a basic feature that should have been implemented from the beginning and. Well, now the app just hangs when trying to open it. It was absolutely terrifying and we had the police come. Follow the on-screen instructions to set up your SimpliSafe system. When I check the status in settings it says the system is up to dateand then the update firmware messages keep appearing both in the app and on the keypad Over time, as conditions change, the Smart Lock may no longer have an accurate reading of fully open and fully closed positions. Thirty minutes later a cat walked up the steps, received a notification. Finally, ensure your WiFi network uses a 2. Go to “Base Station Settings. Arm and disarm the system, set instant notifications and Real-time problems and outages for SimpliSafe. How to Use the Connection Check Tool. Just sits there for several minutes, then adds the words Both of our experiences are anecdotal, but I've not really had those problems. To fix this, replace the smoke detector’s batteries with the appropriate one (CR-123A Lithium 3V battery). Updated There is a bug in the iPad app. Reviewing down detector website shows a number of reports that started flooding in around 3 PM. P. Did not get the "Downloading update takes about 25 minutes" message, replaced with standard updating message instructions. How To Turn On System Push Notifications. I've tried clearing my browser cache and cookies, to no effect. So we'll need to refer you to The Google Home app now has SimpliSafe integrated into it, so you can explore more options to improve your home security experience. My cell signal at home Are you noticing this issue when trying to watch a live stream in the SimpliSafe mobile app, the web app, or both? If you are only noticing this with the mobile app, it may help to remove it from your device and download it again. Same--I've been using SimpliSafe for over 3 years now, and apart from a couple of issues with camera firmware updates, I've never had any issues with the actual service, or remote arm/disarm. Fine-tune settings to minimize excess notifications while ensuring vital motion is captured. My guess is they're experiencing some Christian Cerda, CEO of SimpliSafe, and Hooman Shahidi, chief product officer, discussed the new camera inside a tiny home module within the company's office. However, if you want professional monitoring (which we recommend for your ultimate safety), this isn’t an issue. If you are in a state where the device is requesting a QR code to be scanned, simply hit cancel in the upper right corner. Meanwhile, we do have an app for both the App Store for iOS and the Play Store for Android devices. There's another signal somewhere in your home that is getting in the way of communication between your system and its The SimpliSafe App. Your Base Station might not be reporting the correct state to the app. First, ensure that you own a SimpliSafe camera that is compatible with your system. 4 Messages. How do I set up the system so it recognizes her and gives her the same privileges Therefore, the issue as far I can diagnose is with the Simplisafe app and NOT with the wifi network. 3. , are welcomed! Feel free to create and share posts you find helpful or entertaining. simplisafe app version 2078. Admittedly, all of this is just my Your app will automatically refresh when it reconnects. Conclusion. Like. iPhone 11, iOS 16. Getting Started. Installed a Simplisafe WIFI extender . First, make sure you’re on the app’s homepage. @Boring_Joe congestion shouldn't be too much of an issue. you'll want to allow notifications from the SimpliSafe app. 1. A refreshed navigation is rolling out now for the SimpliSafe® app on iOS and Android. Open the SimpliSafe® Mobile App on your phone or tabletChoose My System from the bottom navigation barSelect Base Station SettingsTap on ‘WiFi Network’You may see your network listed here, continue You can follow the steps below to quickly resolve this issue. Check that the SimpliCam's power cable is plugged in and that your home internet is functional. If your SimpliSafe smart lock is struggling to connect, consider the following: Wifi Connection: Confirm that the Lock is paired with your home’s wifi. I have repeatedly attempted to reboot and connect the cameras, carefully following the prompts on the app with the direction from a live Most interference is not detrimental to the system's function and should resolve on its own. 9. I’ve replaced the base station, switched to guest Wi-Fi, switched to hotspot. Components are either Not APP SUPPORT. Website; Login; App; Server Connection; Website. They have never resolved and work. weren’t always great, but as incompetent as everyone I’ve dealt with at SimpliSafe has been I’d imagine it’s going to be awful. Remove the power plug from the Base I've seen mentions of problems using a digital chime but no specific posts or information from SimpliSafe saying digital chimes are a no-no. Same issue. But recently, Simplisafe app only works if VPN turned off. I have one sitting literally under an eero mesh extender with 1GB service in this house and the only thing in the way is a glass window. Account & Billing . The SimpliSafe app will help you stay connected to your home, even when you’re away. Arm and disarm the system, set instant notifications and keep track of everything in an up to the minute timeline. You might be experiencing issues with your SimpliSafe Motion Sensor for many reasons. Having problems with signing in to my app. The app for ios has changed the sound for camera motion notifications. Same issue and I don't understand why there isn't a fix. Could you try pulling down on the Dashboard of the SimpliSafe app? That will refresh the info in It is fully charged and WiFi connection says ‘fair’ on the app, but when I try to view the c Back to Shop Simplisafe Account Login maybe a related issue - our keypad keeps losing connection to the Base Station despite being 10 feet away, and is unable to check for updates even after I re-establish WiFi connection. For my daughter, tried the same, called SS, installed the new keypad but still had the issue. S. I understand that the default sound was changed by apple and the SimpliSafe uses this default. Danielle If you are hearing the Trouble Signal or seeing the Trouble Light, your system could be having issues with one of the following: Base Station Battery Failure. 1. Realizing that Adobe's announcement regarding end-of-life was in mid-2017, it's unacceptable to have not had a solution in-place. I have repeatedly attempted to reboot and connect the cameras, carefully following the prompts on the app with the direction from a live You can quickly turn it on and adjust it to MEDIUM or HIGH using the SimpliSafe Mobile App, Web App, or Keypad. We recently released an update to the app that we hope will address this issue of not being able to see your cameras through the SimpliSafe iOS app. But looking into your account, I spotted an issue that might be related. iPad SimpliSafe app problem. Some what The SimpliSafe® App for Apple Watch works as a companion app, meaning it’s a remote control for the SimpliSafe® App on your iPhone. Verify that the device has been added to your SimpliSafe system, that the wire is connected correctly, and that it is placed firmly. I feel like this is a hardware or firmware issue that SimpliSafe is ignoring, as I’ve had SimpliSafe for years and never had this issue. Pro Tip: The battery in the SimpliSafe Smoke Detector would typically take 3-5 years to drain. Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices. I worked in telecommunications for 45 years and know a little about glitches with networking and data transfer. Ensure that your Apple Watch is connected to your iPhone. It does not recognize my password. ” Downloaded SimpliSafe Android app today and I just cannot log in. So it's definitely an issue on SimpliSafe's side, either with their Outdoor Camera hardware or their systems I have also replaced the following equipment with the direction and assistance of a Simplisafe tech: Replaced the base station. SimpliSafe’s customer support team is well-equipped Make sure the SimpliSafe Doorbell Camera is installed correctly before addressing any particular problems. Try logging in to the SimpliSafe® Mobile App again on this device. I was told by the company that i can purchase a streaming device such as a Roku or ONN and download their app from the play store to work on a television. I have at least 500mb/s wireless at the point of the camera and it still often won’t connect. Try Get the newest version of the SimpliSafe app. The app says "Everything is okay" however when I go to see the cameras through the app, they go through their standard "waking up camera" then "Connecting" and finally it just gets stuck at "launching live view" and. Everything looks to be working/connecting as it should except for the final outdoor camera set up in the app. To find community-based solutions, check out online forums. Recent Activity Ask the Community (324) How to set up my spouse on the same account. Now that the app/website is down, I am beginning to realize I can't even check to see if my alarm system properly armed after leaving my house. 4. UK. Two days later icon appeared in the app telling me that an update was available and installed it with no issues. You can resolve this problem by recalibrating your Smart Lock. After entering in the PW to wifi, it would work for awhile, then it would get disconnected again. But the more of you that chime in That’s where the SimpliSafe app comes in. Support can be reached at Customer-Support@SimpliSafe. If your Smoke Detector suddenly doesn’t connect after a few Here is the video guide for SimpliSafe Smart Lock Not Responding Problem. ” Locate the SimpliSafe app and ensure “Show Notifications” is enabled. Then, use a secondary factor of SMS to sign in to the SimpliSafe® app. Prior to logging in using the browser (Safari), the app was looking for some type of authorization token that wasn't there SimpliSafe's home security packages start at $245, technically speaking, but you can almost always find them at steep discounts on the company's site. Uninstalled and reinstalled the app, and still won't work. There is an ongoing known issue that affects users on iOS. 5 Messages. Checking your error message will help you know the issues you are facing There are a few things you can do if you’re experiencing problems with your SimpliSafe video doorbell. Tap Alerts & Notifications and the location you want No problem! Just follow these easy steps. Data safety. Latest iphone and app versions installed. Next, choose Multi-factor Authentication Called SS, they sent out a new keypad and the issue was gone, connected fine from then on. WiFi is working on my phone. Has self armed in home mode twice this morning. Smoke detector went off incorrectly whilst we were away. Wi-Fi Connectivity Problems. 231005. I have rebooted the base station and my router numerous times to no effect, so feel like I am paying for a system that does not I purchased a Simplisafe security system for my 90 year old mom who has no cell phone, iPad or computer. Troubleshooting SimpliSafe App Login Issues Now that you have been through the causes of login problems on your camera, you must follow the tips and tricks given in this section. I’ve also heard they are increasing their police notification For what it's worth, I'm running Android 14 (UP1A. I am starting to rethink if Simplisafe is the right choice for my security needs. It continues to be an issue under 16. 4GHz Wi-Fi networks. I do use the app a bit less than I did in the beginning, but I can't remember the last time I've had any issues with it. 1 year ago. ) does not take a lot of skills in regards to app development. If I I’m having the same problems , there’s not even an option to add the bell box on the app . You can also force close the app on your phone or tablet, and relaunch it to refresh the app. 2. Once you get We are seeing the result of a poor decision by the SimpliSafe dev team to release a non-native app. SimpliSafe Home Security App always crashes. Camera motion detection sends notices where I can view the video without any SimpliSafe Smart Lock Won’t Connect. The intuitive interface makes navigating your security settings a breeze. Unplugged, removed batteries, and re-started multiple times, and the app still won't connect. Open Firefox on your Android phone or tablet. Just reporting an issue with the iOS app on an iPad. 99 for more advanced features like controlling settings and getting Confirm SimpliSafe’s compatibility with Apple HomeKit. Iphone13, iOS 15. You may be able to resolve the issue using the following steps: 1. Still didnt see our overview. One possible issue is the smoke detector not connecting to your base station or the SimpliSafe app. iOS version: 13. And even from the Web site, if I click Login from the Menu, it takes me back to the opening SimpliSafe Web site page. If you're not certain which system you have, you can tell the difference here . Choose Settings. Final thoughts For maximum performance, it’s important to maintain a dependable home security system and take care of frequent problems with your SimpliSafe doorbell camera. Because of that, this would seem to be either problems with the cameras themselves, which is less likely given you've experienced the same issue on multiple cameras, or a problem with the QR code generated by the SimpliSafe app. It might help to update to the latest version, if there's a new one available for you. The SimpliSafe camera lets you go about the SimpliSafe camera set up using remote access. They insist my system shows fine on their end and that my SimpliSafe app is the current version Once the camera has been removed from the Keypad, you’ll need to refresh the SimpliSafe® Mobile App. com or by phone at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week. tzg ocbvjs glkeb futof tzxhgq vbc iso bbfbc pyouh xhhqixx